Effective date: June 1, 2026
This Privacy Policy explains how Vgent collects, uses, stores, and shares information when you visit our website, create an account, configure an agent, publish a public experience, or otherwise use the Vgent platform. It also explains the choices available to you regarding your information.
Account information such as your name, email address, login
identifiers, company details, and billing-related metadata.
Profile and configuration data such as agent settings, avatars,
branding choices, conversation openings, system instructions, and
connected tools.
Knowledge-base content such as files, URLs, and source materials
you choose to upload or connect.
Usage data such as device details, browser details, timestamps, IP
address, session activity, logs, and performance telemetry.
Conversation and interaction data generated when users engage with
a Vgent-powered public experience.
We use information to operate the platform, provide and improve features, authenticate users, process billing, support customers, secure the service, monitor reliability, investigate misuse, and communicate important updates. We also use uploaded knowledge and configuration data to generate and deliver the agent experiences you choose to publish.
We may share information with service providers that help us host infrastructure, deliver authentication, process payments, support communications, and maintain platform operations. We may also disclose information when required by law, to protect rights or safety, or in connection with a merger, financing, acquisition, or asset transfer. We do not sell your personal information.
We retain information for as long as needed to provide the service, maintain security, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data, the plan attached to your account, the operational need for the data, and applicable law.
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect the platform and respond appropriately to security issues.
Vgent may use cookies, local storage, and similar technologies to keep sessions active, remember preferences, improve the user experience, understand product usage, and support security and performance functions. You can manage browser settings to control some of these technologies, though disabling them may affect how the service works.
Depending on where you are located, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict some processing. You may also have the right to withdraw consent in situations where processing depends on consent. To request assistance, contact us using the details below.
Our website or platform may link to third-party websites, services, or content. Those third parties operate under their own terms and privacy practices, and Vgent is not responsible for how they collect or use information.
Vgent is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information to us improperly, contact us and we will review the issue.
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective date above. Continued use of Vgent after the revised policy becomes effective means the updated policy will apply.
If you have questions about this Privacy Policy or want to make a privacy request, contact info@vgent.ai.